Refund & Cancellation Policy

1.When you may be eligible

Within 7 calendar days of payment, if one of the following applies:

• Your payment succeeded but Pro features never activated (a technical failure on our side).
• You were charged more than once for the same subscription period.
• The service was completely unavailable for more than 72 continuous hours in your first 7 days due to an issue solely attributable to ZeroSuite.
• You paid for Pro but have not used core deliverables (e.g. generating a timetable or deploying your ERP) and have a valid reason.

Eligible requests are still subject to manual review; approval is not automatic.

2.When refunds are not available

• A core deliverable has already been consumed (e.g. a timetable was generated on ZeroClash Pro).
• Bulk uploads, PDF exports or other Pro features have been used.
• Change of mind, budget change, or switching providers.
• Partial usage of the subscription period (no pro-rated refunds).
• Errors from incorrect data entry or choosing the wrong plan.
• Request raised more than 7 days after payment.

3.How to request a refund

Email support@zerosuite.in from your registered admin address with:

• Institution name and registered admin email.
• Razorpay Payment ID or Invoice number (both are on your invoice PDF).
• A clear, specific reason for the request.

We respond within 3 business days, reviewing each request against the conditions above and the activity on your account.

4.Approval & processing

If approved, refunds are processed through Razorpay to the original payment method within 7–10 business days. Actual credit time depends on your bank or card issuer. Once processed, the Pro plan is deactivated and Free-tier limits apply.

5.Cancellation

You can stop using ZeroSuite at any time. Subscriptions do not auto-renew, so you are never charged again automatically; your current Pro period stays active until its expiry. Cancellation alone does not trigger a refund — the conditions in sections 1 and 2 still apply.

6.School & international subscriptions

The rules above are written for online, self-serve Pro purchases made in Indian Rupees. Schools and international customers usually buy an annual subscription through a signed order form, and those purchases follow the order form rather than the 7-day online rule.

Our standard B2B structure is a 30-day complimentary pilot followed by an annual prepaid subscription. The pilot lets a school try the platform before it commits. Once the paid subscription begins, fees are non-refundable except where the signed agreement or applicable law requires a refund. Any different refund or cancellation terms will be set out in that order form and prevail over this page.